Everything You Need to Know

FAQ

Appointments & Bookings

1. Do I need a referral to see a podiatrist?

No referral is required.

2. How do I book an appointment?

You can book an appointment directly via our website or email us at alignapodiatry@gmail.com or call us at 03 9857 6668.

3. Do you offer after-hours appointments?

After-hours appointments may be available upon request and are subject to availability.

4. Are your clinics walk-in or appointment only?

We recommend booking an appointment to ensure dedicated time with your podiatrist, however, walk-ins may be accepted if appointment slots are available.

Your First Visit

1. What should I bring to my first appointment?

To help us make the most of your appointment, we recommend bringing the following where relevant:

Any recent medical reports, referral letters, or imaging (such as X-rays, ultrasound, or MRI scans) related to your condition
Your current orthotics, insoles, or braces if you have them
Footwear you wear most often i.e everyday shoes, work shoes, or sports shoes
Private health insurance card (physical or digital on Apple Wallet/Google Wallet) if you intend to claim on the day

If you’re unsure whether something is relevant, feel free to bring it along — we’re happy to review it with you.

2. How long does an appointment take?

Initial consultations may take up to 40 minutes. Subsequent appointments usually take approximately 20–30 minutes, depending on the treatment required.

Treatments & Services

1. What conditions do you treat?

We treat a wide range of foot, ankle, and lower-limb conditions including heel pain, plantar fasciitis, ingrown toenails, fungal nails, flat feet, high-arched feet, ankle pain, shin splints, Morton’s neuroma, bursitis, warts, and more.

2. Do you focus on non-surgical treatments?

Yes. We prioritise evidence-based, non-invasive treatments wherever possible. Surgery is only considered when clinically necessary.

3. Do you offer custom orthotics?

Yes. We design and manufacture custom orthotics using advanced biomechanical assessments and our in-house orthotic laboratory.

4. What is a biomechanical assessment?

A biomechanical assessment evaluates how your feet and lower limbs move and function. This helps identify alignment issues, movement patterns, and the root cause of pain or dysfunction.

Payments & Health Funds

1. Do you accept private health insurance?

Yes. We accept most private health funds. Rebates may apply depending on your level of cover. Please bring your private health insurance card (physical or digital on Apple Wallet/Google Wallet) if you intend to claim on the day.

2. What payment methods do you accept?

We accept EFTPOS and major card payments. Please contact your clinic directly if you have specific payment enquiries.

Clinic location

1. Where is your clinic located?

Our clinic is located at 302 Doncaster Road, Balwyn North.

2. Is parking available at the clinic?

Yes. There is ample parking available directly in front of the clinic, with additional side street parking located approximately 20 metres away.

General questions

1. Do you treat children and sports-related injuries?

Yes. We have experience managing a wide range of conditions, from paediatric developmental concerns to sports and activity-related injuries across all ages and activity levels.

2. Are the treatments painful?

Most treatments are non-invasive and designed to be as comfortable as possible. We are very aware that everyone experiences discomfort differently, so we take great care to work gently and at a pace that feels right for you. Your podiatrist will explain each step before treatment begins and adjust treatment at any time to ensure your comfort.

3. What if I’m not sure which service I need?

That’s completely fine. During your initial consultation, we will assess your concerns and guide you toward the most appropriate treatment based on your needs and goals.

4. Do I need a referral to see a podiatrist?

No referral is required to see us. However, a referral may be needed if you are claiming through Medicare and the Department of Veterans’ Affairs.

5. Do you offer treatment on the first visit?

Yes. During your initial consultation, you can expect a thorough assessment, treatment where appropriate, and the formulation of a personalised treatment plan.

6. Do you see patients with chronic or long-standing foot pain?

Yes. We regularly manage both acute and chronic foot and lower limb conditions, including long-standing pain and recurring issues.

7. Can you help if my pain comes and goes?

Absolutely! Intermittent pain often has an underlying cause. Our assessments aim to identify contributing factors and address them to reduce recurrence.

8. Do you work with other healthcare providers?

Yes. We regularly communicate with GPs, physiotherapists, specialists, and other allied health professionals to ensure coordinated and comprehensive care where required. We may also refer you to another healthcare provider if we identify concerns that require additional assessment or management.

Still Have Questions?

If you don’t see your question listed here, our team is happy to help.